Privacy policy

Last updated: June 17, 2025

Nupex.co.uk is operated by Nupex, a trading name of RESEARCH SCIENTIFIC LTD (Company No. 16181281). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or interact with our website or services (the "Services").

We are committed to transparency and respecting your privacy rights under applicable UK and international laws.

1. Who We Are

Nupex
107–111 Ringwood Road, Walkford, Christchurch,
Dorset, BH23 5RA, United Kingdom
📞 01202 155688
📧 hello@nupex.co.uk
Company No. 16181281

We are the data controller responsible for your personal information when you use Nupex.co.uk.

2. What Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact Details: Name, billing/shipping address, email, phone number

  • Payment & Financial Info: Card details, payment method, transaction history

  • Account Info: Login details, settings, saved preferences

  • Order Activity: Purchase history, return requests, items in cart or wishlist

  • Device & Technical Data: IP address, browser, device type, operating system

  • Usage Data: Interaction with our website, navigation patterns, cookies

  • Customer Communications: Any emails, support requests, or reviews submitted

3. How We Collect Your Information

We gather personal data from the following sources:

  • Directly from you when you browse, place an order, or contact us

  • Automatically through cookies and similar technologies during your use of the website

  • Via third-party services (e.g. Shopify, payment processors, fulfilment partners)

  • From our marketing and analytics partners

4. How We Use Your Information

We may use your personal information to:

  • Fulfil orders and provide services, including payments, shipping, and account management

  • Send order updates and respond to customer service enquiries

  • Customise your experience, such as remembering preferences or product suggestions

  • Improve our website performance and security

  • Send marketing communications, subject to your consent

  • Detect and prevent fraud or abuse

  • Comply with legal obligations (e.g. financial or regulatory requirements)

5. How We Share Your Information

We may disclose your information to:

  • Shopify, who hosts our website and processes order data

  • Delivery couriers, such as DPD, to fulfil shipments

  • Payment processors, for secure transactions

  • Marketing and advertising partners, subject to applicable opt-outs

  • Legal or governmental bodies, when required

  • Other third-party vendors, only to support our business operations (e.g. IT or cloud services)

6. Shopify Relationship

Our store is hosted by Shopify, which also processes some of your personal data for order handling, security, and marketing features. Shopify may use your data across its network to improve merchant services.

You can view their privacy practices at:
https://privacy.shopify.com/en

7. Cookies & Tracking

Nupex uses cookies to:

  • Store session info and preferences

  • Measure traffic and user behaviour

  • Provide personalised ads and retargeting

You can manage cookie preferences in your browser settings or through the Global Privacy Control signal, where supported.

8. Your Rights

Depending on where you live (including the UK and EEA), you may have rights to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Delete your data (“right to be forgotten”)

  • Receive a copy of your data (data portability)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Opt-out of targeted advertising or data sharing

You may exercise these rights by emailing hello@nupex.co.uk.

We may ask you to verify your identity before processing your request.

9. Children’s Privacy

Our Services are not intended for use by individuals under 18. We do not knowingly collect personal information from minors. If you believe your child has submitted data to us, please contact us immediately.

10. International Data Transfers

Some of your information may be stored or processed outside the UK or EEA. Where applicable, we use standard contractual clauses or equivalent safeguards to protect international transfers.

11. Data Security & Retention

We implement security measures to protect your data, but no method of transmission or storage is 100% secure.
We retain your personal information only as long as necessary to:

  • Complete transactions

  • Meet legal obligations

  • Resolve disputes or enforce policies

12. Complaints

If you have concerns about how we process your data, please contact us.
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes may also be notified by email or a site banner.

14. Contact Us

For privacy questions, rights requests, or data concerns, please contact:

Nupex – Privacy Officer
107–111 Ringwood Road
Walkford, Christchurch
Dorset, BH23 5RA
📧 hello@nupex.co.uk
📞 01202 155688 (Mon–Fri, 9:00 AM – 6:00 PM)