Premium Research Peptides
& International Shipping
Optimised for Precision.
Built for Research Integrity.
COA/MSDS access where supplied
Batch documentation where supplied
Nupex focuses on batch consistency, product-level documentation, COA/MSDS access where supplied, and clear research-use labelling for laboratory supply. COA/MSDS details are available where supplied. Batch documentation is reviewed where supplier records are available.
Manufactured for research consistency
Strict quality protocols for research-grade quality
All Nupex peptides are manufactured in controlled cleanroom environments under strict quality protocols. We work closely with trusted production partners to ensure consistency, stability, and high compound integrity across every batch—meeting the standards demanded in research environments.
Ethical & Transparent
Science-led. No inflated claims
We don’t believe in inflated claims. Every product is backed by real testing and scientific transparency, with full visibility into sourcing, formulation, and compliance. You’ll always know exactly what you’re getting.
Next Day Delivery (UK)
Same-day dispatch
Place your order by 2PM (Mon–Fri) or 12 PM (Sat) and we’ll ship it the same day via tracked next-day delivery. All packages are sent in discreet, secure packaging for your peace of mind
Reliable International Shipping
Batch documentation where supplied
We ship internationally using reliable courier services to ensure fast, safe, and fully tracked delivery. Wherever you are, we make sure your peptides arrive on time and in perfect condition.
Expert Customer Support & Education
Fast, knowledgeable UK-based support
Have questions? Our experienced UK-based team provides fast responses, expert guidance, and transparent advice to help you choose the right products and get the most out of them.
Or call us: 01202 155688
What is NUPEX, and what products do you supply?
NUPEX is a specialised UK-based provider of research-grade peptides exclusively intended for research and laboratory applications. Owned and operated by Research Scientific Ltd, we supply peptides of exceptional purity, quality, and
consistency to support scientific research conducted by academic institutions, laboratories, and research professionals.
Our product range specifically includes:
Research-Grade Peptides:
NUPEX exclusively supplies highly purified, lyophilised (freeze-dried) peptides that have undergone rigorous analytical testing to ensure precision, quality, and integrity for laboratory research.
Tagged and Custom Peptides:
We provide peptides with specialised modifications, including affinity tags, fluorescent tags, and biotinylated peptides, as well as bespoke peptide sequences tailored precisely to research requirements. NUPEX does not supply peptides or related products for human consumption, cosmetic use, or clinical applications. All our products are clearly labelled and strictly intended for laboratory research purposes only. Should you require additional information or have further enquiries, please contact NUPEX customer support directly.
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research use and must always be handled in accordance with appropriate laboratory safety protocols and regulatory guidelines.
Where is NUPEX located, and how long have you been supplying peptides?
NUPEX is owned and operated by Research Scientific Ltd, located at:
107-111 Ringwood Road,
Christchurch,
Dorset,
BH23 5RA,
United Kingdom
NUPEX began trading in 2024, specialising in supplying research-grade peptides exclusively for research purposes. Our parent company, Research Scientific Ltd, has a well-established reputation, having provided premium laboratory
chemicals and consumables since 2009.
As a trusted UK-based supplier, we pride ourselves on delivering consistently high-quality products, exceptional customer support, and rigorous adherence to laboratory safety and regulatory guidelines.
Should you require additional information or assistance, please contact NUPEX customer support directly.
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research use only and must always be handled according to appropriate laboratory safety protocols and regulatory guidelines.
How do I contact NUPEX for enquiries and customer support?
NUPEX is committed to providing exceptional customer service and technical support to assist you with enquiries relating to our research peptides and laboratory products.
You can reach the NUPEX customer support team using the following contact details:
Telephone:01202 155688
Email: support@nupex.co.uk
Postal Address:
NUPEX (Research Scientific Ltd)
107-111 Ringwood Road
Christchurch
Dorset
BH23 5RA
United Kingdom
Business Hours:
Our customer support team is available from Monday to Friday, 9 am – 6 pm, excluding UK public holidays.
We endeavour to respond promptly to all enquiries, providing reliable technical guidance and assistance to support your research requirements.
Are NUPEX peptides suitable for laboratory research purposes only?
Yes. Products sold on Nupex.co.uk are for research purposes only and are not for human or veterinary use. Our peptides are not approved, intended, or suitable for human or animal consumption, clinical use,
therapeutic applications, or cosmetic purposes.
NUPEX peptides are provided specifically for use by qualified laboratory professionals, academic researchers, and scientific institutions conducting controlled research experiments. Each product supplied is clearly labelled to
reflect its research-only designation.
Researchers must always adhere to appropriate laboratory safety procedures, ethical standards, and regulatory requirements when handling and storing NUPEX peptides.
For further information or clarification regarding the appropriate use of our products, please contact NUPEX customer support directly.
Products sold on Nupex.co.uk are for research purposes only and are not for human or veterinary use. Technical data is provided for identification, specification and laboratory reference purposes only.
Why does my peptide vial appear nearly empty upon arrival?
Peptides supplied by NUPEX are provided in lyophilised (freeze-dried) powder form, significantly reducing their volume while enhancing stability during storage and shipping. Lyophilisation removes all moisture, resulting in a highly concentrated, very fine powder. Consequently, the amount of powder in the vial might seem minimal, often not fully covering the base of a standard laboratory vial.
We can confirm the peptide quantity stated on your vial is accurate. For example, if your order specifies precisely 5 mg of peptide, this amount is exact. To maintain stability and protect the delicate amino acid structure of peptides such as, we combine 5 mg of the peptide with 45 mg of mannitol as a stabilising agent, resulting in a total of 50 mg of powder. To illustrate this further, consider that a teaspoon of sugar weighs approximately 4,000 to 5,000 mg; thus, the total 50 mg content in your vial represents only a tiny fraction of this, explaining why it may visually appear minimal.
Your previous experiences may have involved peptides purchased online that were incorrectly labelled or counterfeit. Such products are commonly machine- filled with significantly larger quantities—often over 800 mg—of wet or damp powder that settle densely at the bottom of the vial. These products are invariably compromised and non-viable, as genuine peptides lose integrity when packaged under moist conditions.
Please rest assured that NUPEX peptides are meticulously measured with laboratory balances calibrated multiple times daily, maintaining an accuracy tolerance of ±0.0001 mg. Each vial is manually filled by trained laboratory technicians at the time your order is prepared, ensuring precise and accurate measurements.
If you require further clarification or support, please contact NUPEX customer support directly.
Important Note: All peptides from NUPEX are strictly intended for research and laboratory use only and should always be handled in accordance with laboratory safety guidelines and applicable regulations.
What should I do if the peptide powder is stuck to the sides of the vial?
It is common and completely normal for lyophilised (freeze-dried) peptide powder to adhere to the sides or neck of the vial, due to static electricity or the manufacturing and shipping processes. This does not affect the peptide's integrity, quantity, or quality.
To ensure you fully recover all the peptide powder for your research, follow these recommendations:
Gentle tapping:
Before opening the vial, gently tap it several times against a stable surface or lightly flick the vial with your finger. This will help dislodge powder adhering to the glass surfaces and collect it at the bottom of the vial.
Centrifugation (optional but effective):
If gentle tapping does not fully collect the powder, briefly centrifuge the vial at low speed. Centrifugation efficiently consolidates powder particles at the base of the vial without compromising peptide stability.
NUPEX peptides are meticulously measured and quality-controlled to ensure accurate amounts and exceptional purity. Adherence to vial surfaces is purely a physical phenomenon and does not indicate compromised quality or incorrect measurement.
Should you require additional assistance, please contact NUPEX customer support directly.
Important Note: All peptides supplied by NUPEX are strictly intended for research and laboratory use only and must always be handled in compliance with appropriate safety guidelines and regulations.
Why is the peptide supplied in such a large vial?
Peptides supplied by NUPEX are provided in lyophilised (freeze dried) powder form to ensure optimal stability, purity, and longevity during storage and transportation. During the lyophilisation process, moisture is removed, leaving behind a small amount of fine, highly concentrated powder. Although this powder often occupies minimal volume, larger vials are deliberately chosen for several important practical reasons:
Sterilisation and Safety:
Our 20 ml vials undergo a rigorous sterilisation process prior to being manually filled by trained laboratory technicians. Smaller chromatography vials typically cannot withstand the same stringent sterilisation methods, and thus pose potential contamination risks for peptide samples.
Durability and Storage Requirements:
Larger vials are specifically designed to withstand prolonged storage at very low temperatures (such as -20°C or -80°C). In contrast, smaller chromatography vials are not suitable for such freezing conditions and may crack or split open, compromising the peptide's quality and integrity.
Ease of Handling and Reconstitution:
The larger vial size provides researchers sufficient space to safely add solvents or buffers without spillage or contamination, enabling accurate and efficient peptide reconstitution.
Effective Lyophilisation Process:
The freeze-drying procedure involves creating a vacuum inside the vial. Larger vials help optimise moisture removal and ensure complete drying of the peptide powder, preserving peptide integrity and stability.
Reducing Static and Product Loss:
Larger vials help minimise static charge buildup, reducing the amount of powder adhering to the vial walls and thereby ensuring maximum peptide recovery. Please rest assured that the quantity stated on your NUPEX peptide vial is precisely measured, with our balances calibrated multiple times daily to maintain exceptional accuracy.
Should you require further assistance or additional information, please contact
NUPEX customer support directly. Important Note: All peptides supplied by NUPEX are strictly for laboratory research purposes only and must always be handled in accordance with appropriate safety standards and regulatory guidelines.
What is the correct way to store peptides to ensure optimal stability?
Proper storage is essential to maintain the stability, purity, and integrity of peptides. NUPEX peptides are supplied in lyophilised (freeze-dried) powder form specifically designed for extended shelf life. To achieve optimal peptide stability, please follow the recommended guidelines below:
Storage of Lyophilised (Freeze-Dried) Peptides:
Temperature:
Store lyophilised peptides at -20°C for short- to medium-term storage (up to several months). For long term storage exceeding six months, storage at -80°C is strongly advised.
Protection from Moisture and Light:
Always store peptides in sealed, airtight vials away from moisture, sunlight, or strong artificial light to preserve their integrity and prevent degradation.
General Recommendations:
Ensure all peptide vials remain securely sealed when not in use to prevent contamination or moisture ingress.
Handle peptides using sterile laboratory techniques and protective gloves to maintain product purity.
Always adhere to any additional storage instructions provided with your specific NUPEX peptide product.
By carefully following these storage guidelines, you will preserve peptide stability and integrity, ensuring reliable and consistent results in your research activities. Should you require further information or assistance, please contact NUPEX customer support directly.
Important Note:
All peptides supplied by NUPEX are strictly intended for laboratory research purposes only. Always handle peptides according to applicable safety guidelines, laboratory standards, and regulatory requirements.
Why is the GHK-Cu peptide powder white instead of blue or green?
GHK-Cu peptides supplied by NUPEX are provided in pure, lyophilised (freeze-dried) powder form. Although the peptide contains copper (Cu), the powder itself typically appears white or off-white, rather than the blue or green colour some customers might anticipate.
The blue or green colours commonly associated with copper containing products usually occur in solutions or complexes where copper ions are unbound or loosely bound, allowing the copper to visibly display its characteristic colour. However, in highly pure, lyophilised GHK-Cu peptides, copper ions are strongly and correctly bound within the peptide's molecular structure, resulting in a colourless or white appearance.
Furthermore, it is important to note that some peptide vendors selling cosmetic-grade copper peptides intentionally add food-grade dyes or artificial colouring agents to their products, creating a vivid blue or green appearance. This practice does not reflect the purity or research-grade quality typically required in laboratory settings and is strictly cosmetic in nature.
In solution, authentic GHK-Cu peptides may exhibit a subtle, natural pale blue or blue-green tint, indicating the presence of hydrated copper ions.
At NUPEX, we follow rigorous analytical testing and quality control procedures to ensure our peptides' authenticity, purity, and chemical integrity. We do not add artificial colours, dyes, or additives of any kind.
If you have further queries or require assistance, please contact NUPEX customer support directly.
Important Note:
All peptides supplied by NUPEX are strictly intended for laboratory research purposes only and must always be handled in accordance with applicable laboratory safety standards and regulatory guidelines.
What does it mean when a peptide is described as 'tagged'?
When a peptide is described as "tagged," it means that the peptide sequence has an additional short sequence of amino acids, known as a "tag," chemically linked or attached to it. This tag serves a specific practical function in laboratory research and analytical applications, such as improving solubility, facilitating identification, or simplifying the purification process.
Common types of peptide tags include:
Affinity Tags:
These tags (e.g., His tag, FLAG-tag) help in the purification and isolation of peptides or proteins by binding specifically to particular molecules or affinity resins.Fluorescent or Reporter Tags:
Tags such as FITC (fluorescein isothiocyanate) or biotin enable visualisation, tracking, or detection of peptides during laboratory analysis using techniques like microscopy or fluorescence spectroscopy.
Solubility Tags:
Certain tags (e.g., GST tag) can improve peptide solubility or stability, which can enhance experimental performance.
The addition of these tags typically does not significantly alter the core biological or biochemical properties of the peptide itself, but instead makes laboratory handling and research processes more efficient and reliable.
NUPEX supplies a wide range of high-quality, tagged peptides to meet specific research requirements. Each product is clearly labelled and subjected to rigorous quality assurance procedures to ensure reliability and accuracy.Should you require additional information or technical guidance, please contact NUPEX customer support directly.
Important Note:
All peptides supplied by NUPEX are strictly intended for laboratory research purposes only and must always be handled according to appropriate safety protocols and regulatory guidelines.
How can I place an order on NUPEX's website?
At NUPEX, we are committed to providing a seamless and secure ordering experience for our customers. To place an order for our research peptides, please follow these steps:
Account Registration:
Visit our website at www.nupex.co.uk.
Click on the "Register" or "Create Account" link.
Complete the registration form with your professional and institutional details. Please note that NUPEX supplies products exclusively to verified research professionals and organisations.
Submit the form and await account approval. Our team typically reviews and approves accounts within [insert timeframe], and you will receive a confirmation email once your account is active.
Product Selection:
Log in to your approved account on our website.
Browse our extensive catalogue of research peptides and related products. Detailed product descriptions, specifications, and pricing information are available to assist you in making informed selections.
Add desired items to your shopping cart by clicking the "Add to Cart" button.
Review and Checkout:
Once you have selected all necessary products, navigate to your shopping cart to review your order. Ensure that quantities and selections are accurate.
Proceed to checkout by clicking the "Checkout" button.
Payment and Order Confirmation:
Enter your billing and shipping information as prompted.
Select your preferred payment method from the options available. NUPEX accepts [list accepted payment methods, e.g., major credit cards, bank transfers].
Review your order summary and confirm all details are correct.
Submit your order. You will receive an order confirmation email with your order details and an invoice for your records.
Order Processing and Shipping:
Upon successful payment, your order will be processed and prepared for dispatch.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Delivery times may vary based on your location and selected shipping method.
Important Notes:
NUPEX supplies products exclusively for laboratory research purposes. All customers must be verified research professionals or affiliated with recognised research institutions.
If you encounter any issues during the registration or ordering process, or if you require assistance with product selection, please contact NUPEX customer support.
Ensure compliance with all applicable regulations and guidelines governing the use of research peptides in your jurisdiction.
By following these steps, you can efficiently place an order through NUPEX's website, ensuring timely access to high-quality research peptides for your scientific investigation
Where is NUPEX located, and how long have you been supplying peptides?
NUPEX is owned and operated by Research Scientific Ltd, located at:
107-111 Ringwood Road,
Christchurch,
Dorset,
BH23 5RA,
United Kingdom
NUPEX began trading in 2024, specialising in supplying research-grade peptides exclusively for research purposes. Our parent company, Research Scientific Ltd, has a well-established reputation, having provided premium laboratory
chemicals and consumables since 2009.
As a trusted UK-based supplier, we pride ourselves on delivering consistently high-quality products, exceptional customer support, and rigorous adherence to laboratory safety and regulatory guidelines.
Should you require additional information or assistance, please contact NUPEX customer support directly.
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research use only and must always be handled according to appropriate laboratory safety protocols and regulatory guidelines.
Do you offer bulk purchasing discounts at NUPEX?
Yes, NUPEX actively supports scientific research communities by offering bulk purchasing discounts on our research peptides. We recognise that research projects often require substantial peptide quantities and aim to provide cost-effective, tailored purchasing solutions.
Bulk Purchasing Discounts:
Customised Pricing: For orders exceeding standard quantities, NUPEX offers personalised pricing structures. Discount rates depend on several factors, including peptide type, order volume, and purchasing frequency.
How to Inquire About Bulk Discounts:
Contact Our Sales Team: To discuss bulk purchasing and receive a customised quotation, please contact our dedicated sales team via:
Email: sales@nupex.co.uk
Telephone: 01202 155688
Provide Order Details: For an accurate quotation, please supply:
Specific peptide(s) required Desired quantities
Order frequency (one-off or recurring)
Special requests or modifications, if applicable
Receive Your Customised Quote: Our team will promptly respond with a tailored proposal, clearly detailing available discounts and terms.
NUPEX Affiliate Programme:
NUPEX also offers affiliate accounts, providing an opportunity for customers and professional partners to benefit financially by referring qualified researchers and
institutions to NUPEX. Affiliate members receive attractive incentives and ongoing support, promoting long-term, mutually beneficial relationships.
For details on becoming a NUPEX affiliate, please contact our team directly.
Additional Considerations:
Lead Times: Bulk orders may have extended processing times. Our team will advise you of estimated lead times upon quotation.
Quality Assurance: All bulk orders are subject to rigorous quality control processes to guarantee product purity and consistency.
Shipping and Handling: Multiple shipping options are available to accommodate bulk orders, and our team will help identify the most efficient and cost-effective
shipping solution.
By providing competitive bulk discounts and an attractive affiliate programme, NUPEX is dedicated to supporting your research endeavours efficiently and
economically.
For further enquiries or to request more information, please reach out directly to our customer support team.
Which payment methods does NUPEX accept?
NUPEX accepts a range of secure payment options to ensure convenience and reliability for all transactions.
Preferred Payment Method: Boodil
Our recommended and preferred payment method is Boodil, a secure,
seamless, and fast online payment solution. Boodil allows customers to pay directly from their bank account without needing to manually enter card details. To use Boodil, simply select this payment option during checkout; you'll then securely authenticate and approve the payment directly through your banking app or online banking portal. Payments via Boodil are instant, fully encrypted, and offer enhanced security and simplicity.
Additional Accepted Payment Methods:
• All Major Credit and Debit Cards:
We also accept secure online payments using Visa, MasterCard, American Express, and other leading card providers. Transactions are encrypted to ensure maximum protection.
• Bank Transfer (BACS):
For customers who prefer traditional bank payments, we offer direct bank transfers. Detailed instructions and our banking information will be provided upon order confirmation.
If you require assistance with payments, have questions about using Boodil, or need additional payment-related information, please contact NUPEX customer support directly.
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research purposes only. Always handle products according to applicable laboratory safety protocols and regulatory guidelines.
Can I cancel or modify my order once placed with NUPEX?
At NUPEX, we strive to process and dispatch orders promptly; therefore, requests to modify or cancel an order can only be accommodated if the order has not yet been processed or dispatched.
Cancelling or Modifying an Order:
• Order Modifications:
If you wish to amend details such as the products ordered, quantities, or delivery information, please contact NUPEX customer support as soon as possible. We will do our utmost to accommodate your request provided your order has not already been processed or shipped.
• Order Cancellations:
To request an order cancellation, please immediately contact our customer support team. If your order has already been processed or dispatched, a cancellation may not be possible, and standard return procedures will apply.
Contacting NUPEX Customer Support:
For assistance regarding order cancellations or modifications, please reach out to us directly at:
• Email: support@nupex.co.uk
• Telephone: 01202 155688
Please have your order details ready to help us provide prompt assistance.
NUPEX reserves the right to decline order cancellations or modifications if the order is already processed or shipped. We recommend reviewing your order carefully before submission to ensure accuracy.
How long does it take NUPEX to process and dispatch orders?
NUPEX is committed to processing and dispatching all orders promptly and efficiently. Standard processing times are as follows:
• Order Processing Time:
Typically, orders placed before 2:00 pm (Monday to Saturday, excluding public holidays) are usually processed and dispatched on the same business day. Orders received after this time, during weekends, or on public holidays will be
processed and dispatched on the next working day.
• Dispatch and Shipping:
Once dispatched, the delivery time depends on your chosen shipping method and destination. You will receive a confirmation email containing tracking information as soon as your order has been shipped.
UK – Next working day
Scottish Islands and the Republic of Ireland – 2 Days
Europe – 3-5 Days – Customs and local courier restrictions may apply.
Rest of World – 3 – 10 days. Customs and local courier restrictions may apply.
• Bulk or Special Orders:
Larger orders, custom peptides, or special requirements may require additional processing time. Our customer service team will advise you of any extended processing time upon order confirmation.
Need Urgent Dispatch?
If your order requires urgent handling, please contact our customer support team directly. We will do our utmost to accommodate expedited processing whenever possible.
For further information or assistance, please reach out to NUPEX customer support directly:
Telephone: 01202 155688
Does NUPEX provide international shipping?
Yes. NUPEX offers reliable international shipping services to customers worldwide via our trusted courier partner, DPD International.
DPD International Shipping:
• Fast and Secure Delivery:
DPD International provides fast, secure, and fully trackable delivery services, ensuring your order arrives safely and promptly at international destinations.
• Tracking Information:
Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to monitor your parcel's progress online via the DPD website.
• Customs and Duties:
International customers should be aware that customs duties, taxes, or import fees may apply depending on the destination country’s local regulations. Customers are responsible for any such fees, and NUPEX recommends checking your local customs requirements before placing an order.
• Estimated Delivery Times:
Delivery times for international orders typically range between 3–7 working days, depending on your location. Please note that these times may vary due to customs processing or local postal services.
Shipping Enquiries and Support:
For further details regarding international shipping or assistance with your order, please contact NUPEX customer support:
• Email: support@nupex.co.uk
• Telephone: 01202 155688
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research purposes only. Ensure compliance with applicable international and local regulations when handling and receiving peptides.
Can I track my order after it has been shipped from NUPEX?
Yes, absolutely. NUPEX provides full tracking details for all orders dispatched through our trusted shipping partners, ensuring you can conveniently monitor the status of your shipment.
How to Track Your NUPEX Order:
• Order Dispatch Notification:
Once your order is shipped, you will automatically receive a confirmation email containing your unique tracking reference number and details of the courier service used (e.g., DPD International).
• Tracking Your Shipment:
To track your shipment:
Visit the courier’s website (e.g., DPD tracking page). https://track.dpdlocal.co.uk/
Enter your provided tracking number into the tracking tool to see real-time updates on your delivery’s progress.
• Tracking Assistance:
Should you encounter any issues with tracking your shipment or require additional assistance, please contact NUPEX customer support directly:
Email: support@nupex.co.uk
Telephone: 01202 155688
NUPEX is committed to ensuring a smooth delivery experience by providing detailed tracking information, allowing you peace of mind and efficient planning for receipt of your research products.
What quality control measures does NUPEX implement for peptide products?
NUPEX is fully committed to providing researchers with research-grade peptides of the highest quality, purity, and consistency. To achieve this, we have established rigorous quality control (QC) measures across every stage of
production and distribution.
Key Quality Control Measures at NUPEX Include:
Analytical Testing and Verification:
Every batch of NUPEX peptides undergoes stringent analytical testing, including High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS), to verify peptide identity, purity, and structural integrity.
Precise Measurement and Filling:
All peptide vials are manually filled by trained laboratory technicians using high-precision laboratory balances, calibrated multiple times daily with an accuracy tolerance of ±0.0001 mg.
Sterilised Packaging and Handling:
Peptide powders are supplied in sterilised 20 ml laboratory vials specifically selected to withstand storage conditions (-20°C to -80°C). Smaller chromatography vials, unable to meet sterilisation and temperature requirements, are never used, ensuring maximal product integrity and stability.
Lyophilisation (Freeze-Drying) Process:
Peptides undergo advanced lyophilisation, removing moisture effectively to preserve their amino acid structure, purity, and longevity.
Traceability and Documentation:
Each product batch is clearly labelled with detailed identification and batch numbers, facilitating complete traceability from manufacturing through to delivery.
Storage and Handling Controls:
NUPEX peptides are stored under tightly controlled temperature and environmental conditions to ensure stability and purity until shipment.
Continuous Quality Assurance:
NUPEX maintains ongoing quality assurance reviews and audits, continually monitoring processes and improving procedures to maintain compliance with high industry standards.
By consistently implementing these rigorous QC measures, NUPEX confidently guarantees the supply of reliable, high-quality peptides specifically suited for rigorous scientific research.
For further details regarding our quality control processes or if you have specific product-related questions, please contact NUPEX customer support directly:
• Email: support@nupex.co.uk
• Telephone: 01202 155688
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research purposes only. Always handle products according to applicable laboratory safety protocols and regulatory guidelines.
Does NUPEX supply Certificates of Analysis with peptide orders?
Yes. NUPEX provides a Certificate of Analysis (COA) with every peptide order. Our COAs document comprehensive analytical testing performed on each peptide batch, assuring researchers of the highest levels of purity, consistency, and product quality.
Information included in the NUPEX COA typically covers:
Peptide Identity: Verified via Mass Spectrometry (MS) to confirm the exact
molecular weight and peptide structure.
Peptide Purity: Determined through High-Performance Liquid Chromatography
(HPLC), clearly indicating purity percentage.
Batch Number and Product Reference: Ensuring traceability and transparency.
Date of Manufacture: Indicating when the peptide was synthesised and tested.
NUPEX is committed to transparency and quality assurance, supplying detailed analytical documentation to support rigorous scientific research.
If you require additional copies of your COA or have specific enquiries relating to product documentation, please contact NUPEX customer support directly:
• Email: support@nupex.co.uk
• Telephone: 01202 155688
How should peptides purchased from NUPEX be stored to maintain optimal quality?
Correct storage conditions are essential for maintaining the stability, purity, and integrity of peptides. NUPEX peptides are supplied in lyophilised (freeze-dried) powder form, specifically designed for extended shelf life and stability. To ensure optimal peptide quality, please follow these storage recommendations:
Storage Guidelines for Lyophilised Peptides:
Temperature:
For short-term storage (up to several months), store lyophilised peptides at - 20°C.
For longer-term storage (six months or longer), store at -80°C.
Protection from Moisture and Light:
Always keep peptide vials sealed tightly and stored away from moisture and direct exposure to light.
General Handling Recommendations:
Keep vials sealed tightly to avoid contamination.
Always handle peptides using sterile laboratory techniques and protective gloves.
Follow any additional storage instructions provided on your specific NUPEX
peptide product label or accompanying documentation.
By adhering to these storage recommendations, researchers can maximise
peptide quality and consistency, ensuring reliable experimental results.
For further assistance or storage-related enquiries, please contact NUPEX customer support:
Email: support@nupex.co.uk
Telephone: 01202 155688
Important Note:
All peptides supplied by NUPEX are strictly intended for laboratory research purposes only. Always handle products according to appropriate laboratory safety protocols and regulatory guidelines.
What should I do if my NUPEX order arrives damaged or incorrect?
At NUPEX, we take utmost care in packaging and shipping your peptides securely. However, should you receive a damaged or incorrect item, please follow these steps promptly to allow us to rectify the issue efficiently:
Steps to follow if your order is damaged or incorrect:
Contact NUPEX Customer Support Immediately:
Notify our customer support team as soon as possible upon receiving your order:
Email: support@nupex.co.uk
Telephone: 01202 155688
Provide Detailed Information:
Clearly describe the issue, including:
Order number
Description of damage or error
Photos clearly showing the condition of the products received and packaging.
Resolution Process:
Our dedicated team will swiftly assess your situation and advise you regarding a replacement, refund, or alternative resolution.
NUPEX is committed to providing exceptional customer service and ensuring every order meets your expectations. We appreciate your cooperation in promptly reporting any issues, allowing us to quickly resolve them to your satisfaction.
What is the returns policy at NUPEX?
At NUPEX, we are committed to ensuring customer satisfaction by providing high-quality research peptides and laboratory consumables. We understand that, on occasion, you may need to return a product. Our returns policy is
outlined below:
Return Policy:
Eligibility for Returns:
Damaged or Defective Products: If you receive a product that is
damaged during transit or found to be defective upon arrival, please
contact us immediately to arrange for a return or exchange.
Incorrect Items: Should you receive an item that differs from what you
ordered, please notify us promptly to facilitate a return or replacement.
Conditions for Returns:
Products must be returned in their original packaging, with all
accompanying documentation, and in unused condition.
Returns must be initiated within 7 days of receipt of the product.
Non-Returnable Items:
Due to the nature of our products, we cannot accept returns of peptides
or other consumables that have been opened or used, unless they are
defective or incorrect.
Return Process:
Contact Customer Support: Reach out to our customer support team via email
at support@nupex.co.uk or telephone at 01202 155688 to initiate the return process.
Provide your order number, details of the item(s) you wish to return, and the reason for
the return.
Return Authorisation: Our team will assess your request and, if approved,
provide you with a Return Authorisation Number (RAN) and instructions on how to
return the item(s).
Shipping the Return: Securely package the item(s) and include any provided
documentation. Ship the package to the address specified by our customer support
team. We recommend using a trackable shipping service to ensure the safe return of
the item(s).
Processing the Return: Upon receipt and inspection of the returned item(s), we
will process your refund or exchange as appropriate. Refunds will be issued to the
original payment method within [insert number] business days.
Important Notes:
All returns must be authorised by NUPEX prior to shipping. Unauthorised returns
may not be accepted.
Customers are responsible for return shipping costs unless the return is due to
an error on our part (e.g., incorrect or defective item).
For international returns, please clearly mark the package as "Returned Goods"to avoid potential customs charges.
For any questions or further assistance regarding our returns policy, please
contact NUPEX customer support:
Email: support@nupex.co.uk
Telephone: 01202 155688
We are dedicated to ensuring a smooth and satisfactory experience for our
customers and will work diligently to resolve any issues related to your order.
How do I request a refund or return an item purchased from NUPEX?
At NUPEX, we aim to ensure complete customer satisfaction. If you need to
request a refund or return an item, please carefully follow the steps below:
Step-by-step Return and Refund Procedure:
Contact NUPEX Customer Support: To initiate your request, please contact our
customer support team as soon as possible:
Email: support@nupex.co.uk
Telephone: 01202 155688
Provide Essential Information: Clearly specify the following details:
Your original order number
Description of the item(s) you wish to return or refund
Reasons for your return or refund request
Photos (if applicable), especially if items arrived damaged or defective
Return Authorisation Number (RAN): After reviewing your request, if approved,
our customer support team will provide you with a Return Authorisation Number
(RAN) and clear instructions for returning your product.
Pack and Ship the Return: Securely package the item(s) in their original
packaging, include all provided documentation, and clearly indicate the RAN on
the package. For your protection, we recommend using a trackable courier
service.
Refund Processing: Once NUPEX receives and inspects your returned item(s),
we will process your refund or arrange a replacement promptly. Refunds are
generally issued back to the original payment method within 3–7 business days
following receipt of your return.
Important Information:
All returns must first be authorised by NUPEX. Unauthorised returns may not be
accepted.
Returned items should be unopened, unused, and in original condition unless
damaged or defective upon receipt.
Customers are responsible for return shipping costs unless the return is due to a
NUPEX error (e.g., incorrect item or defective product).
If you have further questions or need assistance, please do not hesitate tocontact NUPEX customer support directly.
Under what conditions does NUPEX issue refunds or replacements?
NUPEX is committed to delivering research-grade peptides with batch documentation, clear labelling, and UK fulfilment, along with excellent customer support. Refunds or replacements may be issued
under the following conditions:
Conditions Eligible for Refund or Replacement:
Damaged Products:
If products arrive damaged due to transit or packaging issues, please contact our
customer support immediately with clear photographic evidence to arrange a
prompt replacement or refund.
Defective Products:
If a product is found to be defective, not meeting our strict quality controlstandards, NUPEX will offer a replacement or refund upon verification.
Incorrect Items Received:
Should you receive a product different from your order, please notify us
immediately to arrange a replacement or refund.
Requirements for Refund or Replacement:
Notification Period:
You must notify NUPEX customer support within 7 days of receipt of your order
regarding any issues to qualify for a refund or replacement.
Product Condition:
Items must be returned in their original condition and packaging (unless the
product was received damaged or defective).
Authorisation:
All returns require a Return Authorisation Number (RAN), issued by our
customer support team, prior to returning items.
Situations Excluded from Refund or Replacement:
Peptides that have been opened or used, unless defective or damaged upon
receipt.
Issues reported beyond the 7-day notification period from receipt.
Products damaged due to improper handling or storage after delivery.
Requesting a Refund or Replacement:
Please contact NUPEX customer support immediately if you meet the conditions above:
Email: support@nupex.co.uk
Telephone: 01202 155688
NUPEX will handle your enquiry swiftly to ensure your satisfaction and to promptly resolve any product-related concerns.
Are NUPEX peptides suitable for laboratory research purposes only?
Yes. Products sold on Nupex.co.uk are for research purposes only and are not for human or veterinary use. Our peptides are not approved, intended, or suitable for human or animal consumption, clinical use,
therapeutic applications, or cosmetic purposes.
NUPEX peptides are provided specifically for use by qualified laboratory professionals, academic researchers, and scientific institutions conducting controlled research experiments. Each product supplied is clearly labelled to
reflect its research-only designation.
Researchers must always adhere to appropriate laboratory safety procedures, ethical standards, and regulatory requirements when handling and storing NUPEX peptides.
For further information or clarification regarding the appropriate use of our products, please contact NUPEX customer support directly.
How secure is my personal information when using NUPEX’s website?
NUPEX takes data security and the privacy of your personal information
extremely seriously. Our website is designed and maintained with stringent security measures to ensure your information remains fully protected at all
times.
Security Measures Implemented by NUPEX:
Secure Encryption (SSL/TLS):
NUPEX utilises advanced SSL/TLS encryption technology to ensure all personal
data entered on our website is securely transmitted and protected from
unauthorised access.
Data Protection and Compliance:
We fully comply with the UK General Data Protection Regulation (UK GDPR) and
the Data Protection Act 2018, ensuring your personal information is handled
responsibly, transparently, and securely.
Secure Payment Processing:
NUPEX transactions are processed securely through trusted payment gateways,
including our preferred provider Boodil, which allows direct, secure bank
account transactions without sharing sensitive financial details.
Secure Data Storage:
Customer information is stored securely in protected environments, with strict
access controls limited to authorised personnel only.
Privacy Policy:
Our comprehensive Privacy Policy clearly details how we collect, manage,
protect, and utilise your personal information, ensuring transparency and trust.
Are NUPEX products compliant with current UK regulations?
NUPEX is committed to full compliance with current UK regulations governing the sale and distribution of peptides for research purposes. In the United Kingdom, peptides not authorised for medical use can legally be marketed and sold strictly for research applications.
Our peptides are intended exclusively for laboratory research and are not approved for human consumption. We ensure that our products adhere to stringent standards for purity, packaging, and labelling to guarantee their suitability and safety for research use.
ClearBridge Technology
By focusing on the research sector and upholding rigorous quality control measures, NUPEX aligns with UK legal requirements, providing researchers with high quality peptides for scientific investigation.
For further information or specific enquiries, please contact NUPEX customer support:
Email: support@nupex.co.uk
Telephone: 01202 155688
Important Note: All peptides supplied by NUPEX are strictly intended for laboratory research purposes only. Always handle products according to appropriate laboratory safety protocols and regulatory guidelines.
What safety measures should I follow when handling peptides purchased from NUPEX?
Peptides provided by NUPEX are strictly intended for laboratory research purposes only. Ensuring safe and responsible handling is essential to maintain both personal safety and product integrity. Please follow these important safety
guidelines when handling NUPEX peptides:
Recommended Safety Measures:
Personal Protective Equipment (PPE):
Always wear appropriate laboratory PPE, including:
Disposable labaratory gloves
Protective labaratory coat
Safety goggles or glasses
Face masks or respirators, where applicable
Proper Labaratory Hygiene:
Wash hands thoroughly before and after handling peptides.
Ensure work surfaces are clean, sterilised, and clearly designated for
peptide use.
Storage and Handling:
Store peptides as advised (-20°C to -80°C for lyophilised peptides).
Dispose of peptide solutions and empty vials in compliance with
laboratory hazardous waste guidelines.
Emergency Procedures:
Familiarise yourself with emergency procedures, including spill
management and first aid responses in case of accidental exposure or
ingestion.
Maintain accessible Material Safety Data Sheets (MSDS) and Certificate
of Analysis (COA) for each peptide purchased from NUPEX.
Regulatory Compliance:
Ensure strict adherence to applicable UK laboratory regulations, COSHH
guidelines, and institutional safety protocols when handling peptides.
If you require additional safety information or technical assistance, please
contact NUPEX customer support directly:
Email: support@nupex.co.uk
Telephone: 01202 155688
NUPEX is committed to promoting safe and responsible laboratory practices.
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research purposes only. Always handle products according to appropriate laboratory safety protocols and regulatory guidelines.
Does NUPEX provide safety data sheets (MSDS/SDS) for peptides and chemical supplies?
Yes. NUPEX is dedicated to ensuring researchers have easy and immediate access to essential safety information. We provide Safety Data Sheets (SDS), also commonly known as Material Safety Data Sheets (MSDS), directly accessible via a convenient link displayed on each individual product page within our website.
Information available in each SDS includes:
Chemical composition and properties
Potential hazards and risks
Safe handling and storage instructions
Emergency procedures and first-aid measures
Disposal considerations and environmental precautions
How to Access SDS Documentation:
Simply visit the product page on our website, and click the clearly marked link
labelled "Safety Data Sheet (SDS)" to view, download, or print the safety
documentation.
If you require further assistance or additional documentation, please contact
NUPEX customer support:
Email: support@nupex.co.uk
Telephone: 01202 155688
NUPEX is committed to ensuring safe and informed research practices.
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research purposes only. Always handle products according to appropriate laboratory safety protocols and regulatory guidelines.
Who can I contact for technical support regarding peptides and related laboratory supplies from NUPEX?
NUPEX provides dedicated technical support to assist you with any enquiries related to our peptides and laboratory supplies. Our experienced and knowledgeable team is ready to offer guidance and advice on product selection, handling, storage, and related technical matters.
Contact NUPEX Technical Support:
For prompt and reliable assistance, please contact our technical support team directly:
Email: support@nupex.co.uk
Telephone: 01202 155688
Our support specialists are available Monday to Friday, ready to provide timely
solutions and ensure you achieve optimal outcomes in your research projects.
NUPEX is committed to supporting the research community by offering comprehensive, high-quality customer and technical support services.
Important Note:
All peptides supplied by NUPEX are strictly for laboratory research purposes only. Always handle products according to appropriate laboratory safety protocols and regulatory guidelines.
Nupex A trading name of RESEARCH SCIENTIFIC LTD Company Number: 16181281 📍 107–111 Ringwood Road, Walkford, Christchurch, Dorset, BH23 5RA, United Kingdom 📞 01202 155688 📧 hello@nupex.co.uk
